We’re pleased to release our white paper all about patient advocacy 2.0. But what is patient advocacy? In general, patient advocacy means helping patients make decisions or advocate for themselves and their healthcare needs. Whether it’s locating healthcare resources or negotiating medical bills, advocacy is supporting patients in their healthcare journey.
Patient Advocacy 2.0 is the integration of digital health tools and human driven services to support patients healthcare decision making. Since patients’ choices can directly impact healthcare costs—and even a “right” choice can still result in quality and cost issues—the concept of equipping plan members with helpful information, tools, and assistance seems like a no-brainer for insurers and plan sponsors.
In our study with Nelson Associates, we dove into the question, “do health plan members see value in patient advocacy services?” The short answer is yes, and they are even willing to pay more for them.
The more detailed answers can be found in the white paper, but here’s a sneak peek: the perceptions of increased value can be linked to higher Net Promoter Scores (NPS) for health plans. This means better member satisfaction, retention, and new member growth for your plan, all while saving money.
To see the full survey results with Nelson Associates and additional research findings, download the full white paper below.
Discover the major changes happening that affect you, how to prepare, and even how to make the new rules work in your favor.
Discover how to stand out based on unique offerings and high member satisfaction, and how to implement these strategies.
Discover how to bring price transparency into your benefit offerings to increase member satisfaction, lower overall costs, stand out from competitors, and improve member retention.
Discover the roadmap unique to your health plan type and start seeing higher member satisfaction, lower overall costs, and healthier members.
Discover how TPAs, health cost sharing groups, and limited benefit medical plans can benefit from the use of ASCs.
Discover what health plan members had to say about the value of patient advocacy in our survey.
Learn the best strategies and tips for retaining your members while keeping costs low.
Learn the best strategies and tips for growing your members while keeping costs low.
Discover what health plan members had to say about the value of patient advocacy in our survey.
Learn the best strategies and tips for retaining your members while keeping costs low.
Discover how the the new rule will affect TPAs and health plans and how you can start your journey to compliance.
Discover how to add value to your health offerings that delight clients and members but don’t cost a fortune.
Discover what health plan members had to say about the value of patient advocacy in our survey.